The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
My products are handmade to order based on designs I create and photos I take. My team uses professional quality Direct to Garment (DTG) printing. Meaning, designs are printed directly to the garment instead of using heat transfers. This method allows me to create photo-quality images, providing top-quality products I know you will love.
Due to the handmade made-to-order nature of my products, it is best to look at the size chart and take your measurements for a perfect fit. My item sizes can vary from "normal" measurements and may differ from one product to another based on style pattern.
My items are handmade to order special for you. This process takes approximately two weeks. This time is required for my customers to receive their orders with the top-quality products they have grown to know, expect, and love. I thank you in advance for your understanding and patience; I guarantee it will be worth it!
Express shipping is an option and should be available during check out. Please note, the processing time for my handmade items is still approx two weeks. Please see processing time notes for more information.
Absolutely!! Please feel free to send me information about the item, color, and design you wish to see; I will be happy to work with you to create your perfect style. All special order requests will receive a message with mock-up images for approval. Please remember to monitor your inbox when you have a special request. I will not be able to proceed forward without your acceptance.
I want you to be 100% satisfied with your purchase. Autumn LeAnn Designs will gladly accept returns on eligible items in new and unused condition, with tags intact with the original packaging included within seven (7) days of the order's delivery date for a full refund or store credit at your discretion. If you choose store credit for your return, you will receive a coupon code for the cost of the item + any shipping fees you may have paid for that item.
** Items not eligible for return include custom orders, personalized items, Intimate items (for health/hygiene reasons), and items on sale.
Cancellations are not accepted. Orders are sent to production within a few minutes to an hour after your order is purchased to avoid delays in the shipping process. After your order begins production, I am unable to accept cancelations.